For instructions on porting your mobile phone number to another operator or state, use our online MNP porting tool.
MNP Frequently Asked Questions (FAQs)
MNP is Mobile Number Portability. MNP allows you to keep your existing mobile phone number when you switch mobile phone operators or Telecom Circles (States within India).
MNP costs a maximum of Rs19. However, you may find that the phone operator you are switching to will pay this cost for you. Ask them!
Once your application has been approved, and the necessary paperwork completed, the transfer (porting) of your number should take no more than 7 days. Some operators are promising porting within 24 hours.
Yes. MNP is available to both pre-paid and post-paid mobile phone numbers.
Yes. MNP is available to both post-paid and pre-paid mobile phone numbers.
They are the same. National MNP which came in to effect on 3rd July 2015, just means that you can also transfer (port) your mobile phone number to a different State (Telecom Circle), either staying with the same operator or switching to a new operator.
You will lose any unused balance within your pre-paid account once your phone number has been ported (transferred) to another operator or another State (Telecom Circle). You are advised therefore to use up all of your account credit before the MNP porting (transfer) process takes place.
Yes. You can port (transfer) your mobile phone number to a new operator or to the same operator if you are moving to a new State (Telecom Circle).
You can apply for MNP either in your present location (State / Telecom Circle) or in your new location (State / Telecom Circle).
Please use our handy MNP tool to guide you through the MNP process.
No. The maximum charge for MNP, either within the same State (Telecom Circle) or between States (Telecom Circles) is Rs19.
A UPC is a Unique Porting Code. This is given to you to initiate the MNP process.
You can transfer (port) your mobile phone number as many times as you like. However, as per the TRAI regulations, there has to be a 90 day period after a MNP process before another MNP request can be made.
No. Your current contract (bill plan) will cease to exist once MNP process has taken place. You will need to sign up to one of the offered contracts (Bill Plans) from your new provider.
Maybe. You will set up a new bill cycle with your new provider.
There will likely be a 2-4 hour disruption to your mobile phone service during the porting process. This will take place at night.
Yes. MNP is available to both post-paid and pre-paid mobile phone numbers and you can port (transfer) between the two.
Yes. MNP is available to both pre-paid and post-paid mobile phone numbers and you can port (transfer) between the two.
Please see our full listing of which mobile phone operators are available in each Telecom Circle (State).
Please see our full listing of which Telecom Circles (States) each mobile phone operator offers services in.
We have an up to date list of all the smartest mobile phones available in India on our Top 10 Smartphones page.
The Unique Porting Code, or UPC, is valid for 15 days. After this time, you will need to request another UPC. To obtain your UPC, use our handy MNP tool to show you instructions for porting your mobile phone number
Everyone is eligible to use MNP so long as your bills are up to date with your current mobile phone operator and you have been with the operator for at least 90 days
If you have been with your current mobile phone operator for at least 90 days and all of your bills are paid up to date, your mobile phone operator can not decline your unique porting code (UPC) request. We suggest you contact TRAI, the Telecom Regulatory Authority of India
If you have been with your current mobile phone operator for at least 90 days and all of your bills are paid up to date, your mobile phone operator can not decline your unique porting code (UPC) request. We suggest you contact your mobile phon operator in the first instance and find out why they have not sent you your unique porting code (UPC). If you are not satisfied with their reply, we suggest you contact TRAI, the Telecom Regulatory Authority of India
TRAI, the Telecom Regulatory Authority of India is the regulatory body which lays down the Standards of Quality of Service regulations for protecting the interests of consumers in India
We have had a large number of customers contacting us explaining that after requesting their unique porting code (UPC) they were not sent it by their mobile phone operator. A significant number of these customers then contacted the mobile phone operator only to be face with an employee attempting to persuade the customer not to port. If you request your UPC as per the MNP process then the operator is obliged to supply the UPC, so long as you have been with the operator for at least 90 days and you have paid all of your bills up to date. TRAI will fine those operators that do not comply with the MNP process. Therefore, customers are urged to complain if they experience problems with MNP.